we have a 2016 excursion and are having the same problem, not fixed yet but tech thinks we have a bad solenoid. It is irritating having to keep a battery charger hooked up, even when we are plugged into shore power. The charger aspect of the Inverter/Charger is not getting to chassis batteries, house batteries are fine. Also Trying to determine what is draining the chassis batteries. Hope to have fixed next week, will report back.