You likely have a piece of toilet paper stuck on the level sensor. Before going through the trouble of using ice cubes and finding a curvy, hilly road to agitate the black tank, which I've heard doesn't always work, use a half cup of dish soap and fill and drain the tank two or three times. They do sell a tank sensor cleaner if you prefer the less "home remedy" method of dish soap. It works for me, hopefully it will for you.