We just finished two days of warranty work in Decatur In. As noted above, they treated us well, and fixed all our issues perfectly. The kitchen sink issue fix was as noted above---shorter drain hose, with some carving of the edges of the walls where the hose goes thru the wall. It was obvious from our experience, that they are both talented in RV repair, and caring about us as customers. We also did the tour of the factory that builds motorhomes and that was also a treat. I learned that they market their products through independent dealers, not franchise dealers, which explains why they have no control over the way those dealers work with warranty items. There are only three factory service centers in the country---Oregon, Texas and Indiana. They will open a new one in Las Vegas next spring. I really can't say enough positive things about how well we were treated. Going forward, even after warranty, I will use their service.