For those of you who haven't been to the "factory" ARG Service Center in Decatur, here is how they operate. (The following assumes you arrived the day before your appointment and are parked in one of their electric hookup only sites.) Check-in begins at 6:30 am. Those with appointments are serviced soon after they are checked-in. Drop-ins are placed on a first come, first served waiting list. If you have an appointment, a technician will be assigned who will accompany you to your coach, retract the slides, unplug the power, and drive your coach to one of the service bays. A service rep will then conduct an interview, note your discrepancies and fill out the appropriate work order(s). Once this process is complete, you are free to wait in the waiting room, go find breakfast, or whatever. You may visit the coach to check on progress while the work is being conducted as long as you wear hard toed shoes (no flip-flops or sandals), and the safety glasses and badge they issue to you when you check-in.
Drop-ins are serviced in the order in which they appear on the drop-in list after work on the scheduled appointments for the day has been completed. Last August, there were drop-ins waiting for service when we arrived that had been there for ten days. I understand it is not always that bad, but it was that day. There is a dump station with a potable water hydrant available.
