I am leaving the service facility tomorrow. I have been here for 11 days. I don't care if I was here for 3 weeks it would have been worth it. I drove 10 hours to get here and it was worth every drop of fuel. I also had the bed problem on an Expedition 38K (control unit AND motor) and a 4 page list. The kind of stuff we all find in that challenging first year or so of ownership including body work. If an RV dealership operated like these people the industry would be in better shape. 

I cannot express adequately how pleased I am with the service. You get assigned one tech (Bob in my case who  has been with Fleetwood for 29 years, 22 of which have been in this shop). The service adviser Greg who has kept in touch every inch of the way has similar experience. This type of experience is common there. He has been working diligently for 8 days on my coach alone. Normally one person sticks with your coach till it is finished. I have inspected everything every day and ALL of it has been done with the care you would give it yourself. I had some other work done and will say they were VERY fair about charges etc. 

I was not a happy camper when I got here because of all of the problems. I am a very happy camper as I am leaving.  We were also sleeping on our bed sideways although I don't know how you talked your wife into taking the couch :) My guess is that there will be payback sooner than later.

Also don't miss the factory tour. I took it two days in a row because there is so much going on and  I missed a lot. The man who gives the tours is an executive who has been with Fleetwood for 40 years. I learned more about the whys and wherefores of coaches from him than I could have ever learned in years of research. After the tour I looked again at other manufacturers and think that our Fleetwoods (all class A models anyway) are designed and constructed  as well as others and better than most. I gained a lot of comfort about the integrity and thoughtful engineering that goes into coaches. We all know the unacceptable number of problems we have when they are new but I think the fact that the employees are paid by piecework figures into that. (Industry wide practice). We also know that another brand would net us the same issues. My mind has been changed from being pretty skeptical about my coach to thinking I would buy another one if I am in the market

Long story short I will come here if at all humanly possible for any major repairs. 

Former Feetwood skeptic,

Kevin Mahoney