2015 Excursion 38K tile shattering

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  • 05/26/2015 11:31 AM
    Message # 3356333
    Deleted user

    Brand new 38K, came from the factory with a shattered tile next to the front bathroom where the floor steps up to the bedroom. Dealer replaced the tile and the first time we opened the slide the new tile was shattered the same way. 

    Any ideas to prevent this?

  • 07/01/2015 3:14 PM
    Reply # 3415968 on 3356333
    Deleted user

    We also have cracked tile in the same location in our new 2015 Expedition.  We took delivery at the ARG Service Center in Decatur and were fortunate enough to notice it before we departed.  The Service Center replaced the tile, but it was cracked again the next time the full slide was extended and retracted.  Now the one beside it (closest to the half bath door) has cracked also.  Black powdery marks in that area make me suspect something is striking the tile when it is fully retracted, or during the extension or retraction process.  A perhaps related problem is that when fully extended, you can see daylight through a gap in the floor at the aft end of the full slide.  The gap is large enough that hot air from outside meeting the cooled air of the interior causes condensation to wet the floor in front of the step up to the bedroom.  The gap is also large enough for mice and other critters to squeeze through.  I'm going to let the Service Center wrestle with both problems the next time we are in Decatur.

  • 07/02/2015 3:25 PM
    Reply # 3417154 on 3356333
    Deleted user

    I have the gap also. I would LOVE to know what they tell you at the service center. I have looked carefully and the large roller that the slide is on does the damage. I suspect that the surface underneath the tile is not completely flat or has a void in it. I might also be a problem that it is a half time. The vertical part has cracked now. We have lived with it because dealers are so back up but it sure looks like hell :)

    If you don't mind a followup after you have been to the service center would be great. 

  • 09/09/2015 8:51 PM
    Reply # 3518298 on 3356333
    Deleted user

    We just took our 2015 Expedition back to Decatur to work off our discrepancy punch list.  One of the items on our rather lengthy list was the previously reported cracked living area tile in front of the step-up to the bedroom.  The ARG Service Center replaced the tile a total of four times on this visit, and every time but the last, whenever they extended and retracted the full wall slide, the tile cracked again.  What they did that appears to have solved the problem is to place a shim under the roller to the rear of the step-up, and slide the roller in front of the step-up a little towards the front of the coach.  This was to relieve some of the pressure on that particular tile.  It appears to have worked, because the slide has now been extended and retracted a number of times without re-cracking the tile.

    A second problem, the gap that shows daylight at the leading edge of the slide where the step up occurs, was not so successfully addressed.  They added a rubber "flap" on the exterior wall under the slide rail.  It reduced the heat infiltration, but did not eliminate it, and you can still see a slight "glow" of daylight when you look at the gap during daylight hours.  The technician suggested stuffing something into the gap on the inside when the slide is extended.  I didn't say it, but thought, "you have got to be kidding me!"  What I will probably do is devise a carpet "flap" attached to the forward edge of the gap that folds out when the slide is extended and in when it is retracted.  If I come up with anything better, I will document it in another post. 

    Of note to anyone reading this who purchased a new Fleetwood motor home recently, is that I had the alignment checked at the ARG facility.  I was a bit reluctant to do this, because I thought that a new motor home, fresh from the factory, should be in perfect alignment.  Well, I'm glad I had it checked, because it was a little off in front, and quite a bit further off for the duals in back.  Part of the alignment check was a check of the ride height on each corner.  They were off too.  Another thing I paid extra for was to have the individual corners weighed at the factory.  The alignment, and adjusting the tire pressure for the highest wheel weight on each axel according to the Michelin tire chart, made a remarkable change in the way the Expedition drives.  It was worth every penny of the $500 plus I paid for the alignment and individual corner weighing.  I still intend to install a Safe-T-Plus stabilizer for the safety factor, but am now pleased with the way the Expedition drives. 

    As an aside, I have found that, as with our 2005 Bounder Turbo Diesel, 62 mph is the sweet spot for the Expedition as far as economy and performance are concerned. We averaged 9.4 mpg on our drive from Lillington, NC to Decatur, IN.  On the return trip, I intentionally maintained the speed limit when it was safe to do so.  The average for the return trip was 8.4 mpg.  Both of those figures were while towing our 4800 pound Jeep Grand Cherokee. 

  • 09/10/2015 6:56 PM
    Reply # 3519660 on 3356333
    Deleted user
    We have thrown in the towel and are going to the factory service center in November. Really inconvenient but the best thing to do I think. 


    We are a bit freaked about the tile since it has happened more than once and is spreading. It is clearly the roller doing it but now that it is really shattered I can see that it has some sort of sand like material under it which seems weird. Hopefully they can take care of it. Will check on the gap as well and the alignment, good tip

  • 10/11/2015 5:08 PM
    Reply # 3572256 on 3356333
    Deleted user

    I am heading to the factory service center in two weeks on my way west to have a slide issue that not only will not close tightly, but because of this issue I have two cracked tiles and the metal framing has rubbed so hard against the tile it has left a permanent black mark. First trip to the service center....I am hoping for a good experience.

    Last modified: 10/11/2015 5:09 PM | Deleted user
  • 10/12/2015 3:49 PM
    Reply # 3574033 on 3356333
    Deleted user

    We have an appointment for November 3rd. As you might expect our list has grown substantially. tilt up bed has not worked since day one and I am getting tired of sleeping sideways of the bed or on the floor. Last week the shore power transfer switch quit working, which meant no power except for battery or generator power for a week. 

  • 10/24/2015 10:04 AM
    Reply # 3598390 on 3356333
    Deleted user

    The living room tile by the step up to the bedroom has cracked again.  I've asked a customer service representative for an "engineered" solution. 

    The same representative says they have a solution to the gap problem.  They have ordered the parts, will deliver them to Tom Johnson Camping World in Concord, NC (the nearest dealership to us), and arrange an appointment to have them installed. 

  • 10/25/2015 11:28 AM
    Reply # 3599363 on 3356333
    Deleted user

    I go to the service center next week to get the tiles and many other things taken care of. I am so happy to hear about your experience. Please let me know how it is resolved as it is likely I will have the same problem. Mine have cracked twice already.

    How was your experience?

  • 10/26/2015 8:19 AM
    Reply # 3600388 on 3356333
    Deleted user

    We found the ARG Service Center to be thorough and professional.  I think you will be pleased with their work.  I have asked ARG for engineering support to resolve the cracked tile issue and will post the results here. 

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