I have recently run into the same issue with my 2014 Southwind for the third time on the Attwood / Dometic furnace.
I would suggest you have either a faulty "SAIL SWITCH", or "HIGH LIMIT SWITCH".
The Sail is a $13 part, however, the entire furnace may need to be removed to replace the part.
If at all possible, call a mobile tech rather than the large, national retailer.
I didn't and 3 hours later the furnace was on the floor, they did not have the part and left me high and dry, furnace on the floor! Upon leaving I discovered they broke my front windshield and after 7 days and their corporate spokesperson stated they were not liable, even though it "Did" happen while in their possession!!!!!
Needless to say, Marcus and his fleet of RV stores will not see another dollar from me.