2020 Bounder heat pump/ac unit

  • 07/10/2021 1:01 AM
    Message # 10741508
    Anonymous

    Hello,

    New member to FMA and this forum. We have a 2020 Bounder 35K purchased used at 6-months old with 4k miles. General condition is very good to excellent. The rear heat pump/ac unit quit working after the 3rd use last December. The dealer indicated there is a hole in the coil so replacement under warranty. 7 months later were still waiting - We have been working with REV Group for 3 months and supposedly the units are still back logged. I've gotten the Dealer run-around and now I can't seem to get a clear and simple answer from REV - after months

    Is anyone else experiencing similar problems ? any suggestions ?

    Thanks very much.

  • 07/11/2021 8:23 AM
    Reply # 10743866 on 10741508
    Bill & Laura Johnson (Administrator)

    Unfortunately AC units are in extremely short supply. The supplier has not recovered fron the shutdown last year. I would suggest you speak directly with Fleetwood Customer Service 800 322.8216 and get 2 things:

    1. Verification the unit really is on Backorder

    2. Written acknowledgement that you will be covered even if warranty expires before the part is available


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