2017 FleetWood Pace Arrow

  • 11/18/2017 6:35 PM
    Message # 5592976
    Deleted user

    We just recently bought this motorhome and if anyone out there has a newer Excursion or Pace Arrow and has any information on anything useful to please share with me so we can come up our own possibilities of repair issues since where we bought it from we’re slways getting the run around... we spent a lot of money and this is how we’re treated....but glad to be part of this group.

  • 11/19/2017 6:57 AM
    Reply # 5593330 on 5592976

    Want to welcome you to the Fleetwood family. Sorry to hear you are having problems with service from the dealer you purchased your unit from, not all are like that but some are. Don't know where you live, but if anywhere near the factory in Decatur, Indiana you can always take your coach there and will probably be pleased with the results. Have also heard good reports about the service center in Oregon.

    Gary Hammond

  • 11/21/2017 11:38 AM
    Reply # 5596218 on 5592976
    Deleted user
    Brian & Carrie Dodoro wrote:

    We just recently bought this motorhome and if anyone out there has a newer Excursion or Pace Arrow and has any information on anything useful to please share with me so we can come up our own possibilities of repair issues since where we bought it from we’re slways getting the run around... we spent a lot of money and this is how we’re treated....but glad to be part of this group.


    Hello Brian & Carrie,

    my wife & I also purchased a 2017 Pace Arrow 38K LXE this past May. We had a few problems ourselves with this new rig. But mostly items I've been able to correct myself. The dealer we purchased ours from also has poor service. (I've never used them, I've read too many bad reviews). Our rig has been back to Freightliner twice now for warranty issues, and I can't say enough good things about they're service. I just wish they we're closer. let me know if I can be of any help with questions.

  • 11/21/2017 12:14 PM
    Reply # 5596262 on 5592976

    There's a lot of posts about newer Excursions on the forum where you can find common gripes. Search on Excursion. We parked our 2016 Excursion 35E next to a 2017 version while at Decatur Service Center and compared lists. All the major items were on both lists and most of the minor ones. Seems that the assemblers aren't learning much from the fixers. Anyway, make a list of issues with nothing being too small or insignificant and get an appointment in Decatur. Get the list to them early and they will be ready when you get there for your appointment. Report everything before the warranty runs out regardless of when your appointment is. We went about halfway through the warranty and then returned towards the end with a few more items and some rework. Then went back a third time to get some of the fixes fixed and are just now finishing that up with shipped parts. Fleetwood customer service is great in that they will listen and if it gets to one of their centers the work will get done. I don't take my coach anywhere else even if it means an two day trip one way. 

  • 01/30/2018 12:39 PM
    Reply # 5709283 on 5592976
    Deleted user

    Did you receive an Owner's Manual with your Fleetwood?  I did not.  Finally discovered I could download it from Fleetwood, but by then I was way behind the curve in learning how to manage this RV's systems.  Anyway, on with my own ownership story.

    We live in Colorado, drove our Winnebago gasser to Phoenix for the month of February and part of March last year.  Went crazy and bought a Pace Arrow 35M from LaMesa while we were down there.  (Sure cost us extra in taxes across the two states - duh.)  We lived in the Pace Arrow for several days before having to get back home to CO, and, of course, found issues we needed to get resolved.

    We arranged to get the RV back to LaMesa for resolution the day before we needed to hit the road.  They sorta took care of several small issues (kinda hap-hazard fixes in some cases, including a couple of outright lies), but our main problem was the rear air conditioner did not work.  They said it needed to be replaced, and naturally they could not achieve that in one day.  I figured I could just take it to a local dealer to get that done after our return home.  Took it to the local Lazydays.  After a major delay on our scheduled service time and total lack of communication, they finally said it was going to require a part they had to order in.  So we took it out for a couple of nights at a nearby state park.  Guess what.  Now NEITHER A/C worked!

    They finally got it back in to service, decided it was a major electrical problem, so they STILL didn't have the right parts.  Something about overly high amperage and a failed "amp clamp."  More delay.  Finally got the part in, eventually let it back in their shop, and said they fixed it.  We ended up having time before winter for only one outings to our nearby Rocky Mountains.  In Breckenridge we did not need the A/C.

    We own a heated garage with 30 amp service, so we don't winterize our motorhome.  As I've now seen on page 149 in the owner's manual (and did previously with the Winnebago), I've generally left the shoreline plugged in and the batteries disconnect switches left in connect position to allow for trickle charging batteries.  I get it out for a short drive occasionally, but not often.

    In preparation for this winter's trip to Phoenix for the month of March, I recently checked on the Pace Arrow only to find it would not start and inside lights would not work.  A jump start on the chassis battery allowed it to start, run, and charge things up, but the house system stayed totally offline.  I tried to diagnose the cause, but even with a call to Fleetwood tech support followed by a more thorough call with an at-cost tech support line, we had no idea what needed to be fixed, other than noting that the Surge Guard had 2 glowing red lights.  (A licensed electrician recently tested garage circuits and ruled them perfect!)

    I arranged to have my still very low mileage (4,030) Pace Arrow looked at by the local Camping World.  It took 3 hours, but they finally discovered that a 200 amp in the house battery compartment had blown up...literally.  Techs had never seen that before and didn't know what could have caused it.  (Really?)  Of course, since it was merely a blown fuse, they determined it was not covered by warranty.  Uh-huh, but might not the cause be warranty related?  I'm suspecting it has something to do with the previous "service" by Lazydays.

    I returned to check things last night.  Drove it a few miles.  Plugged it in upon return, and now the red lights a lit on the Surge Guard again.  -groan-

  • 02/01/2018 10:33 AM
    Reply # 5712520 on 5592976
    Deleted user

    Feel your pain brother!  Have a 2016 PA 38K LXE that was a demo with 950 mil and got a new warranty Feb 2017.  Dealers are not reliable and only make excuses.  I had major issues and couldn't get resolution. My wife is from Indy so decided to go to the FMCA Rally there last summer, great learning experience from Freightliner, Cummins and general stuff.  Ran into the service manager of the REV Group service center in Alvarado TX and he said bring down here and we'll take care of it and they did in great fashion and quick. I am going back this month before my warranty runs out.  I also took mine in to Freightliner recently for 1 year inspection and oil change and had a coolant leak.  Found out dealer had never registered the chassis and couldn't get warranty work, so need to chk that.  So i called REV group owner services and they are helping get that done.  They have been a good resource as well and can make the appointment for the service center.  As mentioned before there are 3, Decatur (factory), Alvarado Tx and Coburg OR.

    Happy Trails,

    tp

    Little Rock, AR



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